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Dear Invisalign Patients


Please kindly note that all Invisalign fit dates are provisional and subject to change for the reasons below:

-manufacturing and dispatch times by the Invisalign company vary and are out of our control.

-occasionally plans may need further modifications to achieve the best result before we order the aligners.

We will not be able to cover any accommodation and travel expenses.


Scale and polish appointments are not included in the Invisalign process and are charged at £65 or £95 (depending on requirements ) with general dentists.


Many thanks for your understanding.




Dentexcel respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our clinic and website and tell you about your privacy rights and how the law protects you.

Why we have a Privacy Notice?

We are committed to respecting and protecting your privacy. This Privacy Notice sets out the type of information we collect from you and what we do with that information. This version was last updated in May 2018. This policy may change and be updated from time to time. Please check back regularly.

About us

Dentexcel complies with the 1998 Data Protection Act, Freedom of Information Act 2000, General Dental Council guidelines and will comply with the new GDPR 2018 regulations. This policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully. Dentexcel is registered with The Information Commissioners Office as a Data Controller.

Dentexcel has appointed a Data Protection Officer who is responsible for overseeing questions in relation to this Privacy Notice, including any requests to exercise your legal rights. To contact our Data Protection Officer, please address:

(a)        postal correspondence to the Data Protection Officer, Dentexcel, 23 Harley Street, London, W1G 9QN; or

(b)        emails to




What personal information do we collect and hold?

In order to provide you with a high standard of dental care and attention, we need to collect and hold personal information about you. This personal data comprises:

your past and current medical and dental condition; personal details such as your age, address, telephone number and your general medical practitioner

radiographs, clinical photographs and study models

information about the treatment that we have provided or propose to provide and its cost

notes of conversations/incidents that might occur for which a record needs to be kept

records of consent to treatment

any correspondence relating to you with other health care professionals, for example in the hospital or community services

details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

information that you provide by filling in forms on our website, such as when you registered for information.


Use of website cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate.

Such information will not identify you personally; it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Third party links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Why do we hold information about you?

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

How we process the data?

We will process personal data that we hold about you in the following way:

Retaining information

We will retain your dental records while you are a practice patient and after you cease to be a patient, for eleven years or for children until age 25, whichever is the longer.

Security of information

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information routinely.

Breach notification

If our website or surgery computer system experience a data breach of any kind, the breach will be communicated to you. We will constantly assess and monitor the security of our website and computer system. 

Disclosure of information

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

your general medical practitioner

the hospital or community dental services

other health professionals caring for you

the Inland Revenue

private dental schemes of which you are a member.

Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. Only that information that the recipient needs to know will be disclosed.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent.

Where possible you will be informed of these requests for disclosure.


You have the right of access to the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will provide a copy of the record within 30 days of receipt of the request.

If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist. You have the right to object, but this may affect our ability to provide you with dental care.


- Credit / Debit Cards -Cash-Wechat/Alipay 

Paying Methods
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